Summary
Results oriented leader, coupled with broad areas of Information Systems expertise in several diverse sets of information system technologies. Excellent written and verbal communication skills, with demonstrated ability to interface with all levels of management and end-user customers. Outstanding technical qualifications, with a strong emphasis on strategic/tactical planning, budgeting, and technology delivery. Proven ability to build strong telecom/infrastructure/customer service teams to meet both internal and external business objectives. Established reputation for being able to bring projects to completion when they had failed several times under previous project attempts. Provides guidance and recommendations to managers on how to be effective in leadership, interfacing with peers, and choosing proper courses of action for controversial subjects.
Vendor Management & Contract Negotiation • Tactical Planning & Delivery • Change Management • Problem Analysis & Resolution Improvement • Workflow & Process Improvement • Team Building • TCOs, RFPs, & Budget Management • Engineering Standards, Testing, & Certification
NOTEWORTHY ACCOMPLISHMENTS
- Authored comprehensive Telecommunication’s Wiring Standards document for the design, engineering, and implementation of new computer room infrastructure spaces
- Established standards for performance testing and certification of new distributed hardware server systems
- Developed detailed TCO standards for evaluating cost effectiveness of new distributed server hardware systems
- Re-engineered HP server hardware specifications and negotiated discount pricing that saves Schwab $1M/yr on a continuing basis
- Led team to successfully integrate HP C Series Blade servers into existing server environment
- Established server decommissioning requirements, standards, and workflow process in order to meet all external Security audit requirements
PROFESSIONAL EXPERIENCE
Charles Schwab & Co., Phoenix, AZ
System Engineer– Hosting Services Distributed Systems (2003 – 2012)
With my technical lead responsibilities, I insure that all new server hardware technologies are properly designed, engineered, implemented, and supported. Manages vendor contracts for hardware procurement and support. Provides technical consulting support in areas of end-user service requirements, system performance testing, and capacity planning. Known throughout the Schwab enterprise as the “go to guy” in knowing how to “fast track” projects within the existing workflow processes and standards.
- Technical expertise in HP Proliant C Series Blade and DLxxx server hardware
- TCO and RFP development and execution
- Vendor contract negotiation for system procurement and support
- Project management
- Mentors Technology Strategists in areas of requirements gathering, investigation, and presentation
- Unique ability to work with the business and other technology teams to develop the right solution
- Consensus gathering for technical direction, implementation, and support
- Mentors junior people in the area of technology engineering and integration.
Principal Engineer – Global Market Data System Services (1998 – 2003)
Lead role in providing high availability stock trading quote systems used by external customers. Performed secondary role of network/infrastructure consultant to other internal customer enterprises.
- Wrote computer room infrastructure RFPs and negotiated vendor contracts
- Wrote RFPs for procurement of stock trading quote and training software systems
- Provided consulting support for build out of new internal customer facilities
- Key person for trouble-shooting code used in custom developed quote systems
- Managed stock brokerage vendors, including ticker plant contracts
- Provided consulting to groups responsible for infrastructure build outs, server, and network
Technical Lead– Computer Room Infrastructure (1995 – 1998)
Led a multi-member team for revamping call center facilities into a modern state of the art technology center. Provided lead support for network layer 1 and layer 2 infrastructures.
- RFP writing, vendor negotiation, and vendor management
- Project management for computer room infrastructure build out
- Lead person for Schwab infrastructure build outs, including Schwab’s backup datacenter
- Provided in-house training classes for digital circuits, multiplexers, and infrastructure designs
Senior Staff– Network Support (1994-1995)
Provided design/engineering for enterprise wide layer 1 and layer 2 network systems. Provided formal technical training classes for implementation and support of systems. Established standards, wrote technical integration documents, and was “go-to” person for system-wide circuit and layer 2 equipment.
- Established engineering standards for system expansion and support
- Provided formal training classes for layer 2 equipment installations and operation
- Provided consulting services to Schwab’s Call Center network support teams
- Established test equipment support packages for remote call center network support teams
- Received Excellence in Service Award for contribution to Schwab’s Single Point of Failure reduction
Phelps Dodge Corp. Phoenix, AZ (1991-1994)
Network Architect – Computer Management Systems
Directed engineering support for corporate voice, data, computer, microwave, satellite, and radio systems used in a business network that spanned multiple locations in North and South America. Designed system upgrades, wrote network proposals, evaluated proposed network equipment, negotiated purchase of systems, and implemented selected systems. Provided guidance/direction for optimization and planning of local area networks, wide area networks, personal computers, and voice communication networks.
- Lead role in migrating company from analog to digital telecommunication circuits
- Lead role in migrating company from SNA systems to TCP/IP protocols
- Established initial standards for evaluation and procurement of digital multiplexers and routers
- Integration of voice communications to remote gold mine in Mexico, via two-way radio facilities
Valley National Bank Phoenix, AZ (1989-1991)
System Engineer – Telecommunications
Provided voice and data design/engineering support for a 200 branch statewide network. Systems included telephone PBX systems, call accounting, telecommunication circuits, multiplexers, and modems. Wrote technical specifications for system projects and disaster recovery planning. Managed traffic engineering for PBX tie lines, CO trunks, DID, and OPX circuits and implemented programming changes to system. Directly responsible for effort to design, engineer, plan, and implement an integrated digital microwave and T1 multiplexer network used for the transport of statewide voice and data communications traffic.
- Designed & implemented microwave bypass for Qwest tie-line circuits between Phoenix data centers
EDUCATION AND TRAINING
Electrical Engineering major – Texas Tech University, Lubbock, Texas
Communication Electronics, United States Navy
Nuclear Engineering, United States Navy
Numerous network design, engineering, and support classes
Numerous Windows/Linux design, implementation, and support classes
Several management level classes for becoming a more effective leader
VMWare ESX Implementation and Support, 2008
Windows Server 2008 Migration, 2008
HP Blade Server Engineering and Support, 2007
SPECIAL QUALIFICATIONS
Nuclear Reactor Instructor at US Navy Prototype in Idaho
Nuclear Reactor Operator Qualified – US Navy Fast Attack submarines
Nuclear Reactor Operator Qualified – Argonne National Labs Fast Breeder Reactor
US Navy Submarine qualified
FCC First Class Radio Telephone License
Secret Security Clearance (inactive)
